Last Updated: January 8, 2025

At NUTRIBITES, we are committed to providing our customers with the best quality meals and services. We strive to ensure that every order meets your expectations. However, if you are not completely satisfied with your purchase, please review our Refund and Returns Policy below.

1. Returns Policy

Due to the nature of our products (freshly prepared meals and food items), we do not accept returns. Once a meal has been delivered to you, it cannot be returned.

2. Refund Policy

We do not typically offer refunds on meals, as our products are made to order. However, in exceptional cases such as:

  • Wrong orders delivered (e.g., incorrect meals or items).
  • Unfulfilled or canceled orders by our team.

We will process a refund after reviewing the issue. If you are eligible for a refund, the amount will be credited to your original payment method.

3. How to Request a Refund or Report an Issue

If you encounter any problems with your order, please contact us immediately at nutrifoodbites@gmail.com or call us at 98333 94714. Please include:

  • Your order number.
  • A detailed description of the issue.
  • Any relevant photos (if applicable).

We will review your case and respond within 48 hours.

4. Cancellations

Orders can only be canceled before they are processed or dispatched for delivery. Once your order has been processed or dispatched, cancellations will not be accepted.

If you wish to cancel your order, please contact us as soon as possible at nutrifoodbites@gmail.com or call us at 98333 94714.

5. Order Modifications

Once an order is placed, we cannot modify it. However, please feel free to contact us immediately if there is any issue with your order, and we will try our best to accommodate your request.

6. Quality Assurance

We take the utmost care in preparing and delivering our meals. However, if you receive a meal that is damaged, spoiled, or of unsatisfactory quality, please contact us within 24 hours of receiving your order, and we will investigate the issue and offer a resolution.

7. Refund Processing Time

If a refund is approved, the amount will typically be processed within 7-10 business days depending on your bank or payment provider.

8. Shipping and Delivery Charges

Shipping or delivery charges are non-refundable unless your order is canceled by NUTRIBITES or incorrect orders are delivered. Any additional charges such as delivery fees are not refundable.

9. Exceptions

Certain special offers, promotional discounts, or custom meals may have different refund or return policies. Please review the terms and conditions associated with each offer.